Shipping policy

Shipping Policy

Thank you for shopping at CalmShells. Below are our shipping terms.

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1. Shipping Coverage

We currently ship to the United Kingdom (excluding Northern Ireland), the Isle of Man, and the Channel Islands.

Please note that we do not offer shipping to Northern Ireland, the European Union (EU), or any other international destinations at this time.

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2. Order Processing Time

All orders are processed within 1-2 business days. Orders are not dispatched or delivered on weekends or UK bank holidays.

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3. Shipping Rates

Shipping charges for your order will be calculated and displayed at the checkout page. The available shipping options and costs will be shown based on your delivery address and order value.

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4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. You can track your package directly through the link provided in the email.

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5. Damages & Issues

If your order arrives damaged, please contact our support team at info@calmshells.co.uk Please retain all packaging materials and damaged goods to help us process your claim quickly.