Refund policy

Return and Refund Policy

Thank you for shopping at CalmShells. If you are not entirely satisfied with your purchase, we're here to help.

---

1. Returns (Change of Mind)

You have 14 calendar days to return an item from the date you received it. For a "change of mind" return, the item must be in its original, undamaged condition and packaging. You will be responsible for the return shipping costs.

---

2. Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, please contact us immediately at info@calmshells.co.uk with photos of the damage and the packaging. We will evaluate the issue and provide a solution, such as a replacement or a refund.

---

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within a few business days.

---

4. Return Shipping

For standard returns, you are responsible for shipping costs. For confirmed damaged or incorrect items, we will cover the return costs or provide a solution accordingly.

---

5. Contact Us

For any return or damage inquiries, please email us at info@calmshells.co.uk.